📜 Terms & Conditions (COD Based)

1. Orders & Confirmation

• Orders will be confirmed via call or message before dispatch.

• Secretline reserves the right to cancel any unverified order.

2. Cash on Delivery (COD)

• We offer Cash on Delivery nationwide.

• Customers must pay the full amount at the time of delivery.

• Refusal to accept confirmed orders may result in future order restrictions.

3. Pricing & Availability

• Prices may change without prior notice.

• Products are subject to availability.

4. Shipping & Delivery

• Delivery time depends on your location.

• Delays caused by courier companies are beyond our control.

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🔄 Return & Refund Policy

Return Eligibility:

• Returns are accepted within 7 days of delivery.

• Product must be unused, unopened, and in original packaging.

• Due to hygiene reasons, opened cosmetic products cannot be returned.

Non-Returnable Items:

• ❌ All Sale / Discounted Products are non-refundable & non-returnable.

• ❌ Used or damaged items are not eligible.

Damaged / Wrong Product:

• If you receive a damaged or incorrect item, contact us within 48 hours with pictures for replacement.

Refund Process (If Approved):

• Refund will be processed after inspection.

• COD refunds will be transferred via bank transfer or mobile wallet within 5–7 working days.

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🔒 Privacy Policy

• Customer information (name, phone, address) is used only for order processing.

• We do not sell or share customer data with third parties.

• Payment and personal details are kept secure.